NeoSpin Cookie Policy

At NeoSpin, we use cookies and similar technologies to make our website work properly, to understand how you interact with our platform, and to make your experience at NeoSpin Casino more enjoyable. This Cookie Policy explains what cookies are, how we use them, and the choices you have regarding their use when you visit our site at https://www.neospin.com/.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They allow us to recognise your browser, remember your preferences, and gather information about how you use our services. Here at NeoSpin, we also use similar technologies such as pixels, web beacons, and local storage, which we collectively refer to as "cookies" throughout this policy.

We rely on cookies for a variety of purposes, including keeping you logged in to neospin login sessions, remembering your currency and language preferences, and helping us measure the performance of our promotions, such as our welcome pack or Wednesday free spins offers.

Why We Use Cookies

Our NeoSpin platform uses cookies for several important reasons. We want every visit to neospin.com to be smooth, secure, and tailored to you. Below are the main categories of cookies we use.

Essential Cookies

These cookies are strictly necessary for our website and mobile browser version to function. Without them, core features such as account login, secure transactions, and session management would not work correctly. We at NeoSpin cannot disable these cookies, as they are fundamental to delivering our services, including access to your account, our crypto and e-wallet payment systems, and KYC verification processes.

• We use session cookies to keep you logged in while you browse neospin pokies and other games
• We use security cookies to detect fraudulent activity and protect your account
• We use load-balancing cookies to ensure our servers deliver pages efficiently

Functional Cookies

Our Vegas-style gaming platform also uses functional cookies to remember your preferences, such as your preferred language, currency, or display settings. Our NeoSpin team uses this data to make your return visits more convenient, whether you are accessing neospin casino login from desktop or using the neospin mobile app experience through your browser.

Performance and Analytics Cookies

We use analytics cookies to understand how visitors interact with our site, including which pages are most popular, how long users spend on specific games, and where visitors may encounter technical issues. This information helps us at NeoSpin improve our game library, which includes neospin australia offerings, live dealer tables, and jackpot games. We may work with trusted third-party analytics providers who process this information on our behalf, under strict confidentiality obligations.

Advertising and Targeting Cookies

We and our advertising partners use cookies to deliver marketing messages that are relevant to you, including information about our welcome bonus, no-deposit offers, and seasonal promotions. These cookies may track your activity across other websites to help us and our partners understand the effectiveness of our campaigns. If you do not consent to these cookies, you may still use our core services, but the advertisements you see may be less relevant to your interests.

Third-Party Cookies

Some cookies on our website are placed by third parties, such as payment processors, game providers, and analytics companies. For example, our Paysafe transactions are processed by Tronabriz Limited, and interactions with this provider may involve their own cookies, which are governed by their respective privacy practices. Similarly, our game providers, including Evolution, Pragmatic Play, and NetEnt, may use cookies when you play their games through our NeoSpin platform. We do not control these third-party cookies and recommend you review the relevant third party's cookie policy for further details.

How Long Do Cookies Last?

We use both session cookies, which expire once you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them manually. The duration of each cookie depends on its purpose. Essential cookies used for your neospin casino login session typically expire when you log out, while functional and analytics cookies may remain active for several months to help us recognise returning visitors.

Managing Your Cookie Preferences

We respect your right to control how cookies are used on your device. When you first visit neospin.com, we display a cookie banner that allows you to accept or customise your preferences. You can adjust your settings at any time through our cookie preference centre, which allows you to disable non-essential cookies, including advertising and analytics cookies.

Additionally, most web browsers allow you to manage cookies through their own settings. You can usually find these options under "Privacy" or "Security" settings in your browser menu. Please note that disabling certain cookies, particularly essential ones, may affect your ability to use some features of our site, including account login, deposits, or withdrawals.

• You can accept all cookies when prompted by our cookie banner
• You can reject non-essential cookies while keeping essential ones active
• You can clear cookies at any time through your browser settings
• You can block cookies entirely, though this may limit site functionality

Cookies and Mobile Devices

Our NeoSpin mobile browser version, which functions like an app through the Install App shortcut, also uses cookies and similar local storage technologies. Since we do not offer a downloadable app through the App Store or Google Play, our mobile experience relies on browser-based cookies to remember your login details, game preferences, and session data when you access NeoSpin from your smartphone or tablet.

Do Not Track Signals

Some browsers offer a "Do Not Track" feature that signals websites not to track your browsing activity. At this time, we do not respond to Do Not Track signals, as there is no industry-standard approach to interpreting these signals consistently. However, you can still manage your cookie preferences directly through our cookie settings panel or your browser configuration.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make material changes, we will update the "last modified" date at the top of this page and, where appropriate, notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we use cookies.

Regulatory Information

NeoSpin Casino is operated by Metlait SRL, a company registered in Costa Rica, and we hold an e-gaming licence issued by the Tobique Gaming Commission. Our commitment to transparent data practices, including the use of cookies, forms part of our broader responsibility to operate fairly and securely across all the markets we serve, including Australia, New Zealand, Canada, and various European countries outside our restricted list.

Contact Us

If you have any questions about how we use cookies, or if you would like further information about this Cookie Policy, please reach out to our support team. We are available 24/7 through live chat, or you can email us directly at support@neospin.com. Our customer support team is happy to clarify any aspect of how NeoSpin Casino uses cookies and related technologies on our platform.